Welcome to Pellira.

These Terms & Conditions ("Terms") apply to your use of our website and to any products or services you purchase from us. By accessing our website or placing an order, you agree to these Terms. Please read them carefully before placing an order.

1. About Us

This website is operated by:

In these Terms, "we", "us" and "our" refer to Pellira. "You" and "your" refer to the person using our website or placing an order with us.

2. Our Products

We offer gift hampers, gift boxes and selected food products, which may include items such as:

• Artisan crackers
• Snacks
• Sweet treats
• Donuts
• Pastries
• Pies
• Gourmet pantry products
• Other food products featured on our website

Product images are provided for visual representation. While we make reasonable efforts to ensure product images and descriptions are accurate, the appearance of individual products, packaging or presentation may vary.

Where a product or ingredient becomes unavailable, we may need to substitute it with another product of equal or comparable value and quality, where appropriate. Where a substitution may materially change the nature of the order, we will contact you where reasonably practicable.

3. Product Availability

All products are subject to availability. We may limit quantities, discontinue products or change product availability at any time.

If you place an order for a product that becomes unavailable before we can fulfil your order, we will contact you and discuss an appropriate solution, which may include a suitable substitution, replacement or refund, subject to your rights under Australian Consumer Law.

4. Prices

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that we have already accepted and confirmed, except where an obvious pricing error has occurred.

Delivery charges are displayed separately where applicable. Our current delivery pricing is:

• $10 delivery fee for orders under $80
• Free delivery for orders of $80 or more

Delivery is currently available within our stated Melbourne delivery area.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the products selected by you. After placing your order, you will receive an order confirmation confirming we have received your order. It does not necessarily mean that your order has been accepted if we are unable to fulfil it.

We may contact you if a product is unavailable, we need to clarify information, there is a payment issue, or an error is identified. If we cannot fulfil your order, we will provide an appropriate solution, including a refund where applicable.

6. Build Your Own Hampers

If you use our Build Your Own service, you are responsible for selecting the products and options included in your hamper. Depending on the hamper size selected, limits may apply to the number of products you can choose.

Once your order has been placed and accepted, changes may not be possible if we have already started preparing your hamper. If you need to make a change, please contact us as soon as possible.

7. Personalised Messages

If you choose to add a personal message to a gift, you are responsible for ensuring that the information provided is accurate. We reserve the right to refuse or remove content that is unlawful, defamatory or inappropriate. We are not responsible for spelling or grammatical errors entered by the customer.

8. Delivery

We currently deliver within metropolitan Melbourne. We offer same-day delivery (where orders are placed before 11:00 AM AEST), next-day delivery, and weekend delivery.

While we make reasonable efforts to meet stated delivery timeframes, delivery times are estimates and may be affected by circumstances outside our reasonable control (e.g. traffic, severe weather, road closures, or incomplete address details).

9. Delivery to Gift Recipients

If you are sending a gift to another person, you are responsible for providing accurate delivery details (recipient name, delivery address, contact number). Please ensure the recipient is available to receive the delivery, particularly where the order contains temperature-sensitive or perishable items.

10. Food Products and Storage

Our products include perishable and non-perishable foods. You are responsible for following the storage instructions provided on product packaging. Once delivered, we cannot be responsible for food quality issues resulting from improper storage after delivery. For complete details, see our Food Safety & Allergens page.

11. Allergens

Our products may contain or come into contact with allergens. Customers with food allergies should review product packaging carefully. If you have a specific requirement, please contact us before ordering.

12. Payment

We accept payment methods available through checkout. Payment must be successfully processed before an order can be prepared. We do not store complete payment card details.

13. Cancellations and Changes

Because many of our products are fresh or prepared specifically for an order, we may be unable to cancel or modify an order once preparation has begun. Contact us immediately if changes are required.

14. Returns, Refunds and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). Depending on the nature of any major or minor fault, you may be entitled to a repair, replacement, or refund. For more details, refer to our Returns & Refunds Policy.

15. Change of Mind

We do not generally accept returns or offer refunds for food products simply due to a change of mind, where not required by Australian Consumer Law.

16. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible with photographs and order details so we can assist you promptly.

17. Intellectual Property

All website content including text, images, logos, and branding is owned by or licensed to Pellira and may not be reproduced without written permission.

18. Gift Cards

Gift cards issued by us come with a standard minimum 3-year expiry period from the date of purchase in accordance with Australian regulations and carry no post-supply fees.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the courts of Victoria.

20. Contact Us

If you have any questions about these Terms, please reach out to us: