Food Safety & Allergens
Good Food Deserves Good Care
We take care in selecting, packing, and preparing every gift. From the moment your order is assembled to the moment it is enjoyed, we take food safety seriously.
Allergen Notice
Some of the foods we sell contain allergens, and some products may be prepared or packed in environments where allergens are present. Common allergens found in our offerings include:
Have a severe allergy? Please do not rely solely on the information provided on our website. Always check the physical product packaging for exact ingredient details before consuming. If you need clarity before placing an order, contact our team directly.
Our Food Handling Standards
Our food handling and labelling practices follow applicable Australian food safety requirements and the Australia New Zealand Food Standards Code.
Clean Handling
Food is handled and packed with appropriate care, strict hygiene, and clean preparation routines.
Safe Storage
Products are stored under controlled environmental conditions according to their individual storage needs.
Fresh Preparation
Where items are packed or prepared fresh by us, we schedule assembly right before dispatch to maintain quality.
Careful Packing
Orders are packed with appropriate protective materials to ensure delicate treats stay safe during transit.
Keeping Your Gift Fresh
Some products are best enjoyed soon after delivery, while others can be stored for longer. When your order arrives:
- Check the product packaging and use-by or best-before information.
- Follow any specific storage instructions provided with the product.
- Refrigerate items requiring cold storage immediately upon arrival (FSANZ recommends 5°C or colder).
- Enjoy fresh items within the recommended timeframes for optimal taste.
Temperature-Sensitive Gifts: If you are sending a gift containing perishable or delicate treats, we recommend notifying the recipient so they can store temperature-sensitive items promptly upon delivery.
Product Information & Recalls
Product ingredients and allergen details can change from time to time. For the most accurate information, always refer to the label supplied with your product upon arrival.
If a product purchased from us is subject to an official food recall, we will take immediate action in accordance with standard requirements and communicate directly with affected customers. Australian food recall updates are managed via Food Standards Australia New Zealand (FSANZ).