Food Products & Change of Mind

Because our hampers contain food products, including fresh and perishable items, we generally cannot accept returns simply because you have changed your mind. This may include situations where:

• You ordered the wrong product
• You no longer require the gift
• The recipient has changed their mind
• You selected the wrong hamper
• You no longer want the items

However, this does not affect your rights under Australian Consumer Law if a product does not meet applicable consumer guarantees.

If Something Is Wrong With Your Order

Please contact us if your order:

• Arrives damaged
• Contains the wrong product
• Is missing an item
• Contains a product that is faulty or unsafe
• Does not match the product description
• Has another issue that may mean the product does not meet Australian Consumer Law requirements

We'll assess the issue and determine the appropriate remedy based on the circumstances. Depending on the situation, this may include a replacement, a refund, a partial refund, or another appropriate remedy.

Your rights under Australian Consumer Law may vary depending on whether the issue is considered a major failure or a minor failure.

Damaged Deliveries

We take care when preparing and packing every order. If your hamper arrives damaged, please contact us as soon as possible after delivery. Where possible, please provide:

• Your order number
• A description of the issue
• Photographs of the damaged product and packaging

This helps us understand what happened and resolve the issue as quickly as possible.

Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact us as soon as possible.

We'll review your order and arrange an appropriate solution. Depending on the circumstances, we may arrange for the correct item to be provided, a replacement to be sent, or another appropriate remedy.

Fresh & Perishable Products

Some products in our hampers may be fresh, perishable or temperature-sensitive. Once your order has been delivered, you are responsible for following the storage instructions provided with the products. If a product requires refrigeration, it should be stored appropriately as soon as possible after delivery.

We cannot accept responsibility for quality or safety issues caused by incorrect storage, handling or consumption after delivery. This does not limit your rights under Australian Consumer Law.

For more information, please see our Food Safety & Allergens page →

Delivery Issues

If your order cannot be delivered because incorrect or incomplete delivery information was provided, or because the recipient is unavailable, please contact us. We'll do our best to help arrange an appropriate solution.

Additional delivery charges may apply where a new delivery attempt is required due to circumstances within the customer's control. This does not affect your rights under Australian Consumer Law.

Cancelling an Order

If you need to cancel an order, please contact us as soon as possible. Because some orders are prepared fresh or assembled specifically for your selected delivery date, cancellation may not be possible once preparation has started. If your order has already been prepared or dispatched, we may be unable to cancel it.

Where a cancellation is accepted, any applicable refund will be processed using the original payment method unless otherwise agreed. Nothing in this section limits your rights under Australian Consumer Law.

Build Your Own Hampers

If you have created a personalised hamper through our Build Your Own service, cancellation or changes may not be possible once we have begun preparing your selected items.

If you need to make a change, please contact us as soon as possible after placing your order. Where your order has not yet entered preparation, we'll do our best to accommodate your request. This does not affect your rights under Australian Consumer Law.

Refunds

If a refund is approved, it will generally be processed using the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Where only part of an order is affected, we may provide a partial refund or another appropriate remedy depending on the circumstances.

How to Request a Return, Refund or Replacement

Please contact us as soon as reasonably possible after discovering an issue so we can investigate and assist you. When reaching out, please include:

Australian Consumer Law

Our products come with consumer guarantees under the Australian Consumer Law. These guarantees include that products must, among other things, be of acceptable quality, match their description and be fit for any purpose that you have made known to the business.

If a product has a major failure, you may generally be entitled to choose between a refund, replacement or other available remedy. For a minor failure, we may generally be entitled to provide a repair or replacement, where appropriate.

Your rights under Australian Consumer Law cannot be excluded, restricted or removed by this Returns & Refunds Policy.

Contact Us

If something isn't right with your order, please get in touch. We'd much rather hear from you and have the opportunity to make things right.