Privacy Policy

We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Pellira Group Pty Ltd ("we", "us" or "our") collects, uses, stores and protects personal information when you visit our website, place an order, create an account, contact us or otherwise interact with our business.

Our website is operated through Shopify, and we use selected service providers to help us process orders, payments, deliveries, communications and website services.

1. Who We Are

For privacy-related questions or requests, you can contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Gift recipient's name and delivery details
• Information you provide when creating an account
• Order and purchase details
• Personal messages or gift notes you provide
• Information you provide when contacting us
• Your marketing preferences
• Information about how you interact with our website
• Technical information such as IP address, browser type, device information and website activity

We only seek to collect information that is reasonably necessary for our business activities and the services we provide.

3. How We Collect Your Information

We may collect personal information when you:

• Visit or use our website
• Place an order
• Create or use a customer account
• Subscribe to our email updates
• Contact us through our contact form, email or other communication channels
• Enter information during checkout
• Provide information for a gift delivery
• Leave a product review or otherwise interact with our website
• Interact with our social media pages

We may also automatically collect certain technical and website usage information through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery to you or your nominated gift recipient
• Process payments
• Send order confirmations and delivery updates
• Provide customer support
• Manage customer accounts
• Respond to enquiries
• Personalise and improve your shopping experience
• Improve our products, services and website
• Send marketing communications where you have subscribed or where otherwise permitted by law
• Manage reviews and customer feedback
• Detect, prevent and address fraud, security issues or misuse of our website
• Meet our legal and regulatory obligations

We do not use your personal information for purposes unrelated to our business activities unless permitted or required by law.

5. Gift Recipient Information

When you purchase a gift for someone else, you may provide us with the recipient's name, address, phone number or other information needed to fulfil the delivery.

You should only provide another person's personal information where you have a reasonable basis to do so.

We use gift recipient information only as reasonably necessary to fulfil the order, arrange delivery, provide customer support and meet our legal obligations.

6. Payments

Payments made through our website are processed using payment providers available through our Shopify store.

We generally do not directly store your full payment card details.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

7. Shopify and Other Service Providers

We use third-party service providers to operate our business and provide services to you. These may include providers that assist us with:

• Ecommerce and website hosting
• Payment processing
• Order management
• Delivery and fulfilment
• Email marketing
• Customer communications
• Customer reviews
• Website analytics
• Fraud prevention and security
• Social media and advertising

These providers may access personal information where reasonably necessary to perform services for us. We do not sell your personal information.

8. Email Marketing

If you subscribe to receive updates, offers or news from us, we may use your email address to send you marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications will not affect essential communications relating to orders you have placed with us.

9. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep our website functioning correctly
• Remember preferences
• Understand how visitors use our website
• Improve website performance
• Provide a better shopping experience
• Measure the effectiveness of marketing and advertising

Some third-party services we use may also place cookies or collect information about website activity. You can manage cookies through your browser settings.

10. Reviews

We may use third-party review services to collect and display customer reviews.

If you submit a review, the information you provide may be displayed publicly according to the settings and terms of the review service. Please avoid including sensitive or private information in a public review.

11. When We Share Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify and our ecommerce service providers
• Payment processors
• Delivery and logistics providers
• Technology and website service providers
• Email and communication providers
• Customer review platforms
• Analytics and marketing service providers
• Professional advisers
• Government agencies, regulators or law enforcement where required or authorised by law

12. Overseas Disclosure

Some of the third-party service providers we use may store or process personal information outside Australia.

Because our business uses online platforms and service providers, your personal information may be disclosed to overseas recipients depending on the services we use. Where required by applicable privacy law, we take reasonable steps in relation to overseas disclosures.

13. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

The security measures we use may include appropriate technical and organisational safeguards and access controls. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate interests.

15. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

16. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy requirements, please contact us first so we can investigate and try to resolve your concern.

We will acknowledge and investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

17. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children where doing so is prohibited by law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations. When we make changes, we will update the "Last updated" date at the top of this page.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us: