Shipping policy

We aim to get your order to you as quickly and reliably as possible. Below are the full details of our shipping procedures.

Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Most orders arrive within 7 to 14 business days from the date of dispatch. Actual delivery times can vary depending on your location, local customs processing, and carrier performance. We cannot guarantee exact delivery dates.

Shipping Costs and Free Shipping

  • Free shipping is available on all orders over 100 dollars.
  • For orders under 100 dollars, shipping is calculated at checkout based on your location and chosen method.
  • International orders may incur additional customs duties, taxes, or import fees. These are the responsibility of the customer and are not included in the shipping cost.

Tracking

You will receive a tracking number via email once your order has been dispatched. You can track your package using the link provided.

Shipping Methods

We use reliable international carriers. The exact carrier will be selected based on your location to provide the best balance of speed and cost.

Delays and Issues

  • During peak periods, holidays, or unforeseen carrier delays, shipping times may be longer than usual.
  • If your order is significantly delayed, please contact our support team with your order number and we will investigate.
  • We are not responsible for delays caused by customs, local postal services, or incorrect shipping addresses provided by the customer.

Address Accuracy

Please double-check your shipping address at checkout. We cannot change the address after the order has been processed. If an incorrect address causes the package to be returned to us, you will be responsible for additional shipping costs to resend it.

Multiple Orders

If you place multiple orders, they may be shipped separately. Each order will have its own tracking number.

If you have any questions about shipping or your order status, please contact our support team. We will respond as quickly as possible.

Thank you for shopping with Pellira.