Terms Of Service
Last updated: 03 Jun 2026
Welcome to Pellira. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.
These Terms of Service ("Terms") govern your use of the Pellira website (www.pellira.com) and all related services, including the purchase of our products. By accessing or using our website, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Our Relationship with You
Pellira operates this online store. We are powered by Shopify, but all sales are made directly between you and Pellira.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use this website and make purchases. By using our services, you confirm you meet this requirement.
3. Products and Descriptions
We make every effort to display our products accurately. However, colours, sizes, and appearances may vary slightly due to device settings and lighting. All product descriptions, pricing, and stock levels are subject to change without notice. We reserve the right to limit quantities or discontinue any product.
Important (Australian Consumer Law): Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to meet a guarantee and the failure does not amount to a major failure.
4. Orders and Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. Your order is not binding until we send you an order confirmation email. We may cancel or modify orders in cases of pricing errors, stock shortages, or suspected fraud.
5. Pricing and Payment
All prices are in Australian Dollars (AUD) and include GST where applicable. Prices exclude shipping, duties, taxes, and customs fees unless otherwise stated. We reserve the right to change prices at any time. The price displayed at checkout is the final price. You authorise us or our payment processor to charge your selected payment method for the full amount, including any applicable taxes and shipping costs.
6. Shipping and Delivery
Please refer to our Shipping Policy for full details. Delivery times are estimates only. We are not liable for delays caused by shipping carriers, customs, or events beyond our reasonable control. Risk and title pass to you once the goods are handed to the carrier.
7. Returns, Refunds and Consumer Guarantees
Please refer to our Return Policy. Nothing in these Terms limits your rights under the Australian Consumer Law. If a product has a major failure, you may be entitled to a replacement or refund.
8. Intellectual Property
All content on this website, including images, text, logos, graphics, designs, and other materials, is owned by Pellira or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or use any content without our prior written permission.
9. Prohibited Conduct
You agree not to:
- Use the website for any unlawful purpose
- Misuse, hack, or interfere with the website or its functionality
- Transmit viruses, malware, or harmful code
- Impersonate others or provide false information
10. Third-Party Links and Tools
Our website may contain links to third-party websites or tools. We are not responsible for their content, privacy practices, products, or services. Your use of third-party websites is at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law, Pellira will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products. Our total liability will not exceed the amount paid for the relevant product.
Note: Nothing in these Terms excludes, restricts, or modifies rights you may have under the Australian Consumer Law.
12. Indemnity
You agree to indemnify and hold Pellira harmless from any claims, losses, liabilities, damages, costs, or expenses arising from your breach of these Terms or violation of applicable law.
13. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page and will include the updated "Last updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria.
15. Contact Us
If you have any questions about these Terms, please contact us at:
Pellira
Melbourne, Victoria, Australia